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Delivery & Returns

Delivery:

For the United Kingdom:

Any order placed before 3.00pm on a working day will generally be sent the same day using one of the selected delivery services outlined below. If the order is placed after 3.00pm on a weekday or anytime during the weekend or a public holiday we will send the order the next working day.

We offer "Royal Mail First Class Standard Post" and "Registered Next Working Day" -

    •    "Royal Mail First Class Standard Post" costs £3.50 per order up to £24.99 and free for any order £25.00 or over. Goods are sent using Royal Mail First Class - this is a non-guaranteed service and generally parcels are delivered for the next day, however please allow up to seven days for delivery.  

    •    "Registered Next Working Day" costs £6.00 per order and goods are sent mainly with UK Mail (or occasionally we choose to use Royal Mail Special Delivery depending upon the destination address). This service will be delivered to you on the next working day before 4pm (not weekends) and a signature is required upon receipt of goods. UK Mail will email or text you with an advanced notification of when the delivery will be made, within a 1 hour delivery slot. 

For international parcels

We use Royal Mail "International Signed For" for most of our deliveries. Delivery times can vary but generally take about a week. If you have not received your order after this time, please email us requesting a tracking number and we will be able to tell you more information. It is best to check the status with us as after a few weeks because most local sorting offices will end up returning it back to us if they have had no contact with the customer.

Returns:

If you need to return a product purchased from W.D. Music UK, please notify us in writing (email/letter) within 14 working days and then return the item to us within 28 working days in order to receive a full refund without the original delivery charge.  The cost of returning the item to W.D. Music UK is not included unless the return is due to missing or faulty parts. 

The returned goods must be in a re-saleable state and any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 14 working days.  Any refund, which is due to a fault, other defect or a mistake on our part, will include a refund of the applicable delivery charge.

Please ensure that any returns are sent using a registered postal or courier service as we cannot be responsible for undelivered parcels being sent to us. Please post returns to the following address:

W.D. Music UK
Unit 31
Old Surrenden Manor 
Bethersden
Ashford
Kent
TN26 3DL

This returns policy does not affect your legal rights.