Any order placed before 3.00pm on a working day will generally be sent the same day. If the order is placed after 3.00pm on a weekday or anytime during the weekend or a public holiday we will send the order the next working day.
We offer "Royal Mail First Class Standard Post" and "Registered Next Working Day" for orders shipping to an address located within the United Kingdom and "Registered International Post" for any orders that ship outside of the United Kingdom - please click here for further details.
If you need to return a product purchased from W.D. Music UK, please notify us in writing (email/letter) within 14 working days and then return the item to us within 28 working days in order to receive a full refund without the original delivery charge. The cost of returning the item to W.D. Music UK is not included unless the return is due to missing or faulty parts.
The returned goods must be in a re-saleable state and any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with their original box, packing and accessories. Please click here for further details.
We offer two payment gateways on our website - SagePay and Paypal.
SagePay accepts all major credit and debit cards. All transaction information passed between the WD Music and Sage Pay system is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
When you pay with Paypal, all information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). Your personal information is stored on Paypal's servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, Paypal do not directly connect their firewall-protected servers to the internet.