GENERAL: What delivery methods do you offer?
For the United Kingdom, we offer "Royal Mail First Class Standard Post" and "Registered Next Working Day".
"Royal Mail First Class Standard Post" costs only £3.50 per order and goods are sent using Royal Mail First Class. This is a non-guarenteed service and generally parcels are delivered for next day, however please allow up to seven days for delivery. "Registered Next Working Day" costs £6.00 per order and parcels are sent mainly by UK Mail (or occasionally we choose to use Royal Mail Special Delivery depending upon the destination address). This service is a next working day before 4pm service (not weekends) and a signature is required upon receipt of goods. UK Mail will email or text you with an advanced notification of when the delivery will be made, within a 1 hour delivery slot.
For international parcels we use Royal Mail "Airmail" or "International Signed For" depending on the size of the order. Delivery times can vary but generally take about a week.
GENERAL: I live outside of the U.K. Do you ship internationally?
Yes we certainly do! Once you have chosen all the parts that you wish to order, go to Basket and select the country in the drop down list. This will update the postage cost and provide you with a total amount.
GENERAL: Are all the items on your site in stock?
We try our very best to keep every part in stock at all times. The website shows which products are in or out of stock - of which we try to keep up to date daily as best as possible. Of course if we receive lots of orders on a particular item all at once then we may become out of stock of it before we get a chance to update the site. Pickguards tend to be the hardest as we have so many variations. As always, if you need a particular item in a hurry then e-mail us for a confirmed current stock update. You can even request for the part to be put to one side for you. If an item you have ordered is out of stock then we will e-mail you to let you know and will give you the option to put it on back order.
GENERAL: I cannot find the part I want - do you have it?
Please send us an e-mail with your product query - just click on Contact at the top of the page and we'll get straight back to you with an answer!
GENERAL: Once I have placed my order, can I track it online?
Yes! You can log into our website using your e-mail address and password to find out the status of your order. Next to your order, you will see one of the following:
This means that your order has been registered on our system and providing that the payment has been successful, we will then proceed with processing and dispatching it as soon as possible. If payment has been successful you will receive an email from either Paypal or SagePay confirming this. You will also receive a subsequent email notification from us to say that your order is being processed and a further email confirming dispatch.
Your order and payment have been received and we are now processing your order meaning that we are pulling all of the items that you have ordered and will be getting them packaged and ready to send.
This means that your order has now left us and is on it's way to you. Please see "What delivery methods do you offer?" for a rough delivery estimate.
Awaiting Stock -
This means that we are out of stock of one or more of the item(s) on your order and are awaiting new stock from our suppliers. If you see the Awaiting Stock notice, it means that we have also sent you an e-mail to provide you with an estimated delivery time and, where possible, an alternative product should we think it may be a suitable alternative.
GENERAL: Once I have placed my order, how long will it take to be delivered?
If you place an order Monday - Friday before 3.00pm we aim to send it out the same day for next day delivery. If the order is placed after 3.00pm it will be sent out the next working day. Orders placed on weekends or public bank holidays will be processed and despatched when we re-open on the next working day. If you order something that is out of stock, we will notify you by e-mail. You can chose to either back order the part, chose an alternative item or cancel.
GENERAL: What payment methods do you accept?
We accept Paypal, Visa, Visa Electron, Mastercard, Switch, Solo, JCB, Maestro and American Express.
PICKGUARDS: Do you sell left handed pickguards?
We do have some left handed pickguards but don't currently list them on the site because we don't hold that many in stock. Any pickguard that you do see on the site can be made left handed so please feel free to contact us for a stock update.
PICKGUARDS: Will your Fender replacement Pickguards fit my Squier / copy guitar?
Unfortunately these instruments do not always adhere to the correct pickguard shapes and so our U.S. and Mexican fit guards don't always line up. Sometimes it is just the outer screw hole placement that is different but more often than not it is the pick-up, neck and bridge slots and even the outer shape that is different - resulting in a lot of pickguard filing and re-drilling of screw holes in your guitar body! For custom pickguards, please contact Sims Custom at www.simscustom.com
PICKGUARDS: How do I cut a pickguard out of your blank sheets of mirror/clear acrylic material?
No matter which cutting method is employed there are a few things to consider. First of all you must use safety glasses. Protect the back of the material from scratching as it is laid on the work surface. It is recommended that you use a scroll saw (not a sabre saw) for the initial cuts, making sure to use a fine blade to eliminate chatter. Pickup openings can be started by drilling a hole to position the blade inside the cut. Drilling should be done with Brad-Point Spur bits. Finish work will can be done with a Dremel tool, files and finally sandpaper. All of the materials that are made from Acrylic (Mirrors, Spider Web, Skull 'n' Bones, Flag designs) are difficult to work with hand tools but not impossible and we advise that you practise on a piece of scrap first. Alternatively take the material to a local guitar builder who can carry the work out for you.
GUITAR PART INSTALLATION: How much work is involved with fitting parts to my guitar?
Naturally, it depends on which parts are being fitted to the instrument. Two areas that we get asked about most are fitting and setting up a new neck and installing a new top nut for it.
NECKS: All of our necks are shipped with frets already installed. Some players (particularly those who favour a low string action) may find that their neck would benefit from a fret level, crowning and polish to reduce fret buzz and improve playability. This is not considered a defect of the product. We recommend that a qualified guitar luthier carry the work out for you if you are unsure about fret dressing the neck yourself as it can be a time consuming process which requires knowledge and skill.
TOP NUTS: Most of our replacement top nuts that we sell are shaped to fit the intended instrument, however please note that you may find that some sand paper is required to reduce the overall size of the nut so that it fits perectly into the slot in the neck.
To cut the string slots in the nut, you will need a set of our nut files, or some needle files, available from a hardware store. Even the pre-slotted Graph Tech nuts may require the slots to be made a little deeper if the strings sit too far away from the fingerboard. Again, these processes are normal when it comes to fitting a new nut. Not only are there so many neck variations on the market to cater for but also each and every player has their own set-up preferences. Therefore it is best to fine tune the nut for the instrument that it is going on to. If you are unsure about carrying the workout yourself, then we suggest getting the work done by a qualified guitar luthier.