To our valued customers,
We are closely monitoring the developments of the COVID-19 virus and taking every precaution to keep our employees & wider society safe during these unprecedented times. We all must do our part to help reduce the spread of the virus and exposure to our communities.
While we will be running with an extremely streamlined staff at the warehouse, our sales team will still be able to answer calls and e-mails from their homes. Therefore, at this time there will be no changes in order fulfilment, however there is the chance of slight shipping delays.
Customer service and product information services are still available but If we become aware of any changes that will affect our customers, we will update you as soon as possible.
We would like to take this opportunity to thank you all for your dedication, support and solidarity as we make our way through this difficult situation. We hope you all stay safe, healthy and keep the music playing.
Our standard shipping terms:
Any order placed before 3.00pm on a working day will generally be sent the same day. If the order is placed after 3.00pm on a weekday or anytime during the weekend or a public holiday we will send the order the next working day.
If you have not received your order after the stated times above, please email us requesting a tracking number and we will be able to tell you more information. It is best to check the status with us as after a few weeks because most local sorting offices will end up returning it back to us if they have had no contact with the customer.
If you need to return a product purchased from W.D. Music UK, please notify us in writing (email/letter) within 14 working days and then return the item to us within 28 working days in order to receive a full refund without the original delivery charge. The cost of returning the item to W.D. Music UK is not included unless the return is due to missing or faulty parts.
The returned goods must be in a re-saleable state and any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 14 working days. Any refund, which is due to a fault, other defect or a mistake on our part, will include a refund of the applicable delivery charge.
PICKGUARDS: Do not remove the protective cover or place any components on this pickguard until you have made a "dry run" on the instrument. Make sure all mounting holes and pickup cuts are positioned correctly. Pickguard replacement warranty will be void if the protective cover has been removed. Removing the protective film means that the item is not in a re-saleable condition and therefore we cannot accept it back for a refund.
Please ensure that any returns are sent using a registered postal or courier service as we cannot be responsible for undelivered parcels being sent to us. Please post returns to the following address:
WD Music Products UK
This returns policy does not affect your legal rights.